Post by ACM WAP Moderator on Mar 28, 2021 12:55:01 GMT 8
Title: Support Management System with Data Analytics
Author: May Lynn Farren
Country: Philippines
Abstract:
This study explores the use of technology in reaching the different stakeholders of the University of Antique through a website. There are three (3) objectives and first is to design and develop a system with interactive messaging, website content management, and trending topic analysis generation, and the second is to evaluate the usability of the system in terms of system usefulness (SYSUSE), information quality (INFOQUAL), interface quality (INTERQUAL) and the overall usability, and the last objective is to develop the system user’s manual. The “Support Management System with Data Analytics (SMSDA)” was an attempt to reach the stakeholders through timely and advance manner because the proponent believed on the importance of the stakeholders’ involvement, participation and contribution to the said university.
The study was guided by the conceptual framework called IPOO (INPUT, PROCESS, OUTPUT, OUTCOMES). In the input phase, the researcher analyzed its system requirements, created a project plan, and gathered information by interviewing some heads of the university especially the Management Information System (MIS) and the different stakeholders. In the process phase, the researcher used the Software Development Life Cycle Fourth Generation Technique (4GT) paradigm for the guidance of the System development. The output contains the Support Management System with Data Analytics and the researcher created a User’s Manual. The outcome of the study is to have a timely, easy, fast, and advance communication medium for the stakeholders and the university.
The researcher employed the Software Development Life Cycle (SDLC) method and 4GT paradigm in designing the system. It was evaluated using Software Test Cases for functionality testing and Post-Study System Usability Questionnaire (PSSUQ) for the Overall System, System Usefulness, Information Quality and Interface Quality.
The evaluators were 16 IT experts employed either in public or private sectors. The result of the evaluation shows that the developed system passed the functionality test and has the overall quality to satisfy stated or implied needs based on the PSSUQ Norm.
Furthermore, it was recommended to have tagging for specific admin to answer queries, create a search bar with fuzzy capability, add number of answers per questions, more sort and filtering options, notifications and print button.
Author: May Lynn Farren
Country: Philippines
Abstract:
This study explores the use of technology in reaching the different stakeholders of the University of Antique through a website. There are three (3) objectives and first is to design and develop a system with interactive messaging, website content management, and trending topic analysis generation, and the second is to evaluate the usability of the system in terms of system usefulness (SYSUSE), information quality (INFOQUAL), interface quality (INTERQUAL) and the overall usability, and the last objective is to develop the system user’s manual. The “Support Management System with Data Analytics (SMSDA)” was an attempt to reach the stakeholders through timely and advance manner because the proponent believed on the importance of the stakeholders’ involvement, participation and contribution to the said university.
The study was guided by the conceptual framework called IPOO (INPUT, PROCESS, OUTPUT, OUTCOMES). In the input phase, the researcher analyzed its system requirements, created a project plan, and gathered information by interviewing some heads of the university especially the Management Information System (MIS) and the different stakeholders. In the process phase, the researcher used the Software Development Life Cycle Fourth Generation Technique (4GT) paradigm for the guidance of the System development. The output contains the Support Management System with Data Analytics and the researcher created a User’s Manual. The outcome of the study is to have a timely, easy, fast, and advance communication medium for the stakeholders and the university.
The researcher employed the Software Development Life Cycle (SDLC) method and 4GT paradigm in designing the system. It was evaluated using Software Test Cases for functionality testing and Post-Study System Usability Questionnaire (PSSUQ) for the Overall System, System Usefulness, Information Quality and Interface Quality.
The evaluators were 16 IT experts employed either in public or private sectors. The result of the evaluation shows that the developed system passed the functionality test and has the overall quality to satisfy stated or implied needs based on the PSSUQ Norm.
Furthermore, it was recommended to have tagging for specific admin to answer queries, create a search bar with fuzzy capability, add number of answers per questions, more sort and filtering options, notifications and print button.